Cancellation Policy

This Cancellation Policy explains the terms under which users may cancel their subscription to the Diagnox Hospital, Laboratory, and Pharmacy Management System. 1. Subscription Cancellation Customers may cancel their subscription at any time by providing written notice through the Diagnox platform or official support channels. 2. Effective Date of Cancellation Upon successful cancellation, access to subscribed features will remain active until the end of the current billing cycle. No further charges will be applied after the cancellation takes effect. 3. No Partial Refunds Cancellation of a subscription does not entitle the user to a refund for any unused portion of the current billing period, unless otherwise stated in a separate written agreement. 4. Outstanding Payments All outstanding fees, dues, or charges incurred prior to cancellation must be settled before the cancellation is fully processed. 5. Account Data After Cancellation After subscription cancellation or expiration: - User access to paid features will be disabled - Data may be retained for a limited period as required for legal, regulatory, or operational purposes - Users may request data export where applicable 6. Cancellation by Diagnox Diagnox reserves the right to suspend or cancel subscriptions in cases of policy violations, misuse of the platform, non-payment, or unlawful activities. 7. Reactivation Canceled subscriptions may be reactivated by purchasing a new subscription, subject to current pricing and terms. 8. Changes to Cancellation Policy Diagnox may update this Cancellation Policy from time to time. Continued use of the platform constitutes acceptance of the revised policy. 9. Contact and Support For cancellation-related questions or assistance, users may contact Diagnox support through the platform.