Diagnox respects your privacy and is committed to protecting your personal
and sensitive information. This Privacy Policy explains how we collect, use,
store, disclose, and safeguard information of hospitals, laboratories,
pharmacies, doctors, staff members, and patients who use our platform.
1. Information We Collect
We may collect the following types of information:
- Personal details such as name, email address, phone number, and address
- Professional details of hospitals, labs, pharmacies, and doctors
- Patient-related information including reports, prescriptions, test results,
appointment details, and medical history (as provided by authorized users)
- Login credentials and account-related information
- Payment and billing details
- Technical information such as IP address, device type, browser, and usage data
2. How We Use Information
The information we collect is used to:
- Provide, operate, and improve the Diagnox platform
- Manage appointments, bookings, reports, billing, and payments
- Enable communication between healthcare providers and patients
- Maintain records and generate reports
- Ensure platform security and prevent fraud
- Comply with legal, regulatory, and operational requirements
- Provide customer support and system notifications
3. Data Sharing and Disclosure
Diagnox does not sell or rent your personal data. Information may be shared only:
- With authorized healthcare providers and staff as required for services
- With trusted third-party service providers (such as payment gateways,
cloud storage, or SMS/email services) under strict confidentiality
- When required by law, regulation, court order, or government authority
- To protect the rights, safety, and security of Diagnox and its users
4. Data Security
We implement appropriate technical and organizational security measures
to protect your data from unauthorized access, loss, misuse, alteration,
or disclosure. Access to sensitive data is restricted to authorized personnel
only.
5. Data Retention
We retain personal and medical information only for as long as necessary
to fulfill the purposes outlined in this policy, comply with legal obligations,
resolve disputes, and enforce our agreements.
6. User Responsibilities
Healthcare providers and organizations using Diagnox are responsible for:
- Ensuring patient data is accurate and up to date
- Obtaining necessary patient consent before uploading medical information
- Maintaining confidentiality of login credentials
7. Cookies and Tracking
Diagnox may use cookies and similar technologies to improve user experience,
analyze usage patterns, and enhance platform performance. You may control
cookies through your browser settings.
8. Patient Privacy and Confidentiality
Patient data is treated as highly confidential. Access is strictly limited
to authorized users such as doctors, lab staff, and administrators based
on assigned roles and permissions.
9. Your Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate or incomplete data
- Request deletion of data, subject to legal and medical record requirements
- Withdraw consent where applicable
10. Third-Party Links
The platform may contain links to third-party websites or services.
Diagnox is not responsible for the privacy practices of such external sites.
11. Changes to This Policy
Diagnox may update this Privacy Policy from time to time. Any changes will
be effective immediately upon posting on the platform. Continued use of
the service indicates acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or data
handling practices, please contact Diagnox support through the platform.
Diagnox Legal