This Refund Policy outlines the conditions under which refunds may be issued
for the use of the Diagnox Hospital, Laboratory, and Pharmacy Management System.
1. Subscription Plans
Diagnox offers subscription-based services. By purchasing a subscription,
you agree to the pricing, features, and billing terms associated with the
selected plan.
2. Eligibility for Refunds
Subscription fees are refundable only under the following conditions:
- As explicitly stated in a written agreement or contract with Diagnox
- In cases of duplicate or erroneous charges
- If required by applicable law
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Partial usage of subscription services
- Failure to use the platform after activation
- Termination due to violation of Terms & Conditions
- Change of mind or business decisions by the user
4. Refund Request Process
To request a refund, users must submit a formal request through Diagnox
support, providing relevant payment and subscription details. All refund
requests are subject to review and approval.
5. Refund Approval and Processing
Once a refund request is approved, the refund will be processed within
a defined timeline, typically within 7–14 business days, using the original
method of payment.
6. Taxes and Payment Gateway Charges
Any applicable taxes, transaction fees, or payment gateway charges may be
non-refundable, unless otherwise required by law.
7. Subscription Cancellation
Users may cancel their subscription at any time. Cancellation will prevent
future billing but does not automatically entitle the user to a refund for
the current billing period.
8. Changes to Refund Policy
Diagnox reserves the right to modify this Refund Policy at any time. Updates
will be effective immediately upon posting on the platform.
9. Contact and Support
For refund-related queries or assistance, users may contact Diagnox support
through the platform.
Diagnox Legal